Get Started on Circular Sourcing

Circular Sourcing is a two sided marketplace and technology platform. Think of us as a one-stop shop for businesses to buy and sell designer deadstock and quality surplus materials in the fashion and textile industry.

We’re here to:

• give greater access to surplus raw materials
• keep materials in use at their highest value
• help build a local circular fashion ecosystem

Read more about Circular Sourcing.

Great question. The first thing you need to do is register as a Seller. To do so, follow the simple steps below.

1. Go to this page and register
2. Wait for our approval
3. Once you get a confirmation email, you can start listing your products
4. Once you’ve created listings, send us your labelled fabric samples and we’ll handle the photography and videography for all your listings

Yes, there are real people behind the scenes, so please send us a message to get started. We happily offer personalised support via Zoom, email and phone.

Log into your Seller account and navigate to your dashboard and click ‘Settings’ to update your bank and billing details, or to change your visible store profile.

Please get in touch to let us know if you have any issues with Circular Sourcing. We’re here to help you manage through them. We’re a startup so sometimes things aren’t perfect yet, but that also means you’ve got a say in shaping the future of surplus and circular material trade. So don’t be shy, we’d love to hear from you.

We accept all kinds of high-quality designer deadstock and surplus fabrics. Please note while we can accept quality fabrics with non- integrity based faults (e.g. discolouration, barre, spirality) we cannot accept fabrics that are not fit for purpose (ie. disintegrating yarns, non-functioning spandex, holes or significant flaws that render a fabric un-usable – please contact a textile recycler for this kind of material). All faults must be listed accurately within listings or they may be at risk of return. See our Fabric Faults Policy and our Refunds and Returns Policy for more.

Sellers choose their own minimum and maximum amounts for cut lengths and/or can choose to sell by the roll. Please note, the minimum fabric inventory quantity that we can list is 5 metres. It is up to you as the seller whether you are willing to cut and sell by the metre or rolls (or both!)

To keep this a thriving and equitable marketplace for all, we ask that you complete all sales here on the Circular Sourcing platform. Any attempt to go ‘off platform’ when communicating with Buyers or completing a sale places Sellers in breach of our Selling Policy. We don’t want this to happen, but if it does, your account may be suspended or terminated at our discretion. Read our Selling Policy for more information.

As we provide a lot of work upfront for listings, we require all listings be made exclusive to Circular Sourcing for a minimum 8 weeks from publishing live. This gives us time to curate and promote your listings, send swatches and generate a sales pipeline for your fabric. After 8 weeks, you can sell fabrics elsewhere, however any inventory listed Circular Sourcing must be kept exclusive and accurate, as we may have several Buyers in the pipeline wanting to buy your fabric.

For orders that cannot be fulfilled and require a refund, Sellers will be charged a customer service recovery fee to cover our costs and ensure we can maintain a high quality customer service experience. Note that repeat order cancellations may result in a Seller being removed from using our services.

It’s free to get started with Circular Sourcing. Depending on your plan, you will received a certain number of included listings per month. For additional listings, we charge a one-off listing fee per SKU or you can upgrade your plan. Visit our Seller Policy for all fees and charges.

Our platform, helps you get connected to customers immediately while providing safe transactions with strong seller controls. Service fees contribute to our technology, marketing, photography and videography, digitisation, swatches, showroom representation and sales management. On top of this we offer auto-invoicing and fortnightly payouts for completed and fulfilled orders.

Service and administration fees will vary (typically from 15%-30%) depending on your plan.

Please note a non-refundable transaction fee will also be collected during the transaction by Stripe or Paypal, our secure payment partners. Read more about fees and charges.

Every fortnight, your completed (shipped and fulfilled) orders are consolidated into a statement and paid via automatic direct debit to your nominated bank account or Paypal account, which you can select once your seller account is approved.

A transaction fee will be collected during the transaction by Stripe or Paypal, our secure payment partners. These fees are collected directly by the payment partners during checkout (not us) and are non-refundable. Read more about fees and charges to learn what each payment gateway charges.

It’s all in your Seller account. You can see your sales data, fees, your order history and statements for download.

Log in to take a look (it’s on the top right of any page) or read more about fees and charges.

This could be because your order hasn’t been fulfilled (we don’t pay out unfulfilled orders), or you’ve chosen manual shipping and haven’t changed the status of your order in your Seller account (which is how we know to pay you).

Once an order hasn’t been fulfilled within 15 days, or if a Buyer sends us a complaint advising that the order hasn’t come through, we get in touch with you to find out why. We may cancel orders and refund Buyers at our discretion.

If a refund is required due to inaccurate stock levels or incorrect meterage, Circular Sourcing may apply a $20 (ex GST) service recovery fee at our discretion. Please note that all payment gateway transaction fees are non-refundable.

We use a flat shipping rate for cut metreage / swatches and a bespoke quote for fabric rolls.

Cut Metreage – Flat Rate

Cut meterage is any fabric (swatch, remnant or metres cut from a roll) that is folded and placed into a post bag or box for shipping purposes.

To keep things simple, the shipping cost is charged at an averaged flat rate based on the order weight. The price is added to the order.

We’ve found this to be the most convenient and cost effective approach for cut meterage – it means that some orders may cost Sellers a little more to ship, and some may cost Sellers less.

We ask that when booking your deliveries that you use the fastest route possible, for example Express Australia Post or equivalent.

Fabric Rolls – Bespoke Quote

Shipping costs for fabric rolls are calculated based on the order and the Buyer’s location in relation to you. Buyers who place an order for rolls will receive a second payment request once the shipping price has been confirmed by the Seller.

If you sell one or more rolls in an order, our team will get in touch with you for a shipping quote. Once you provide this information to us, we’ll update the order, prompting a new payment from the Buyer. Buyers who order by the roll are notified at the time that a shipping quote will be provided separately. Buyers may reach out to you before buying to ask for a shipping quote.

Please do not send rolls until the buyer has paid the additional cost and the order status changes from ‘Pending Payment’ to ‘Processing’.

The easiest way is to buy shipping labels directly through our integrated shipping platform, ShipStation, which once set up, is simple and streamlined – or you can do this manually. In either scenario, the postage charged to Buyers remains the same.

If you choose to fulfil orders manually please note:

You’ll need to log into your Seller account to manually mark your order as shipped and fulfilled and enter the tracking number. That way we know to pay you for the sale.

Read about ShipStation carrier partners.

Buyers pay a flat rate for swatches and cut metres at checkout. Buyers pay a bespoke quote rate for rolls after placing the fabric order.

Sellers should ship all orders within 1-3 business days after an an order is placed with Express Post (or equivalent). If you need a longer lead time, it’s extremely important to let the Buyer know as soon as possible. This builds trust in you as a Seller and our collective platform.

The good news is that ShipStation integrates with all the main shipping carriers – DHL Express, DHL eCommerce, Aramex, Australia Post MyPost Business, Australia Post eParcel, Startrack, Couriers Please, UPS, Seko, Quantium, Toll, FedEx and Direct Freight Express.

Go to https://www.shipstation.com/au/ to create a ShipStation account.

First you go to https://www.shipstation.com/au/ to create a ShipStation account.  Then you log back into your Seller account to connect ShipStation by API so all order information can flow seamlessly from Circular Sourcing to ShipStation.

All sales are typically final unless the items received weren’t as described or there are faults exceeding the allowance (noting this doesn’t apply when faults are accurately disclosed in a listing). See the Refunds and Returns Policy for more information.

We encourage Buyers to inspect all items on delivery, and to immediately report any issue with quality or accuracy to the Seller. Items that were ordered over 15 days ago or that have been cut are ineligible for returns.

Please note that we do not allow refunds or exchanges due to change of mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

All items that are sold as faulty, that are also accurately described in the listings are final sale and cannot be returned, refunded or exchanged for any reason. Read more in the Fabric Faults Policy.