Buyer & Seller Etiquette Guidelines

These guidelines outline how Buyers and Sellers communicate on Circular Sourcing to ensure a respectful, efficient and professional experience for everyone.

Buyers — Do

• Ask Sellers specific questions about listed fabrics

• Order swatches or view samples in the Circular Sourcing showroom before placing bulk orders

• Communicate respectfully with Sellers and the Circular Sourcing team

• Request an estimated roll delivery cost to your postcode if not listed

Sellers — Do

• Respond to Buyer messages within 2 business days

• Create clear, accurate listings with sufficient detail

• Process, pack and dispatch orders within 3 business days of order placement

• Provide tracking details via the platform once orders are dispatched

• Communicate respectfully with Buyers and the Circular Sourcing team

Buyers — Don’t

• Request swatches where none are offered in the listing (get in touch with the Circular Sourcing team instead)

• Request quantities outside the listed minimums or available stock

• Ask for discounts on listed prices

• Request or attempt to complete transactions outside Circular Sourcing

• Contact Sellers about technical or platform-related issues (contact Circular Sourcing directly instead)

Sellers — Don’t

• Ask Buyers to transact outside Circular Sourcing

• Allow inventory listings to become inaccurate or outdated

Start sourcing.